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This is our troubleshooting page and it will contain information on how to do basic troubleshooting with your device as well as links to solutions we published on our site.
Just head to the appropriate section to find what you’re looking for.
If you can neither browse nor download apps, then the problem isn’t with your phone but with your Wi-Fi connection.
However, if you’ve verified your phone has an active internet connection and this problem occurs, then it’s time you did the master reset but make sure you backed up all your data before following the steps below: Facebook keeps saying cannot connect right now, but when i close apps and restart, facebook works for a while then does the same thing. Messenger also states it is connecting then works, but then starts connecting again, when there is plenty of service from wifi and mobile data.
Facebook’s official app is among the applications that seem to have trouble pulling updates after the Marshmallow update for the Samsung Galaxy S6.
I included a couple of problems below that best describe the issue.
Follow these steps…Somehow icons and graphics from apps are getting saved to my phone. Literally hundreds of icons, graphics, and small videos are hidden in my phone.
If you already contacted us regarding an related issue, then try to see if your concern is among the ones I cited.Safe Mode It is imperative you know this procedure as it is very important in troubleshooting third-party or downloaded apps.You can follow these steps if your phone frequently reboots and you can’t perform troubleshooting while in normal mode.I was on the soak test and have had the issue since the update. We understand you have a problem with your new Samsung Galaxy S7 (#Samsung #Galaxy S7 #S7) and we’re here to help.